Refund & Cancellation Policy

Last updated: 16 October 2026

This policy describes how trials, cancellations, and refunds work for PULSE Pro, operated by United Distribution Group LLC, a Wyoming limited liability company (PULSE is its trade name).

1. Free trial

Your first PULSE Pro subscription includes a 14-day free trial. There is one trial per person: if you have subscribed before, you are charged the plan price when you subscribe again. For the trial, we collect a payment method at signup so the subscription can continue automatically, but you are not charged during the trial. If you cancel before the trial ends, you will not be charged. When the trial ends, your payment method is charged for the first billing period of the plan you chose ($9.99 for a month, or $99 for a year) unless you have canceled.

2. Cancel anytime

If you subscribed on this website: cancel at any time through the Stripe billing portal; open it from the dashboard ("Manage billing"), or contact us at support@pulsemetric.live and we'll help.

If you subscribed in the PULSE iOS app (in development, not released yet; this applies once it ships): that subscription is billed by Apple, and it has to be cancelled through Apple. On your device, open Settings, tap your name, tap Subscriptions, choose PULSE, then Cancel Subscription. Cancel at least 24 hours before the renewal date, or that period will be charged. Deleting the app does not cancel the subscription, and we have no way to cancel it for you.

Either way, when you cancel you keep Pro access through the end of the current paid period, and you are not billed again afterward.

Deleting your account is not the same as canceling. Deleting your PULSE account cancels a website subscription immediately: Pro access ends at once, and the unused part of the current period is not refunded. To keep the time you have paid for, cancel in the billing portal and delete your account after the period ends. Deleting your PULSE account does not cancel an App Store subscription; cancel that through Apple as described above.

3. Refunds

Because PULSE is a digital subscription billed in advance:

We do not provide partial-period or prorated refunds for the unused portion of a billing period (a month or a year) after a renewal.
If you were charged because you forgot to cancel before the trial ended, contact us within 7 days of that charge and, provided you have not made substantial use of Pro during that period, we will generally refund the most recent charge as a courtesy.
We will issue refunds where required by applicable law (including certain consumer-protection or distance-selling rights you may have in your jurisdiction).
Charges resulting from fraud, billing errors on our side, or duplicate charges will be refunded.
A full refund of a website subscription payment ends Pro access and cancels the subscription at once. A partial refund leaves access and the subscription as they are.
If a payment is disputed with your bank as fraudulent, or a dispute is decided against us, Pro access ends and the subscription is canceled.

Approved refunds for website subscriptions are returned to your original payment method via Stripe and may take several business days to appear.

Apple handles refunds for App Store subscriptions. We cannot issue, approve, or expedite them, because we never receive that payment; Apple does. Request one at reportaproblem.apple.com using the Apple ID that made the purchase. Apple decides these under its own policy. If Apple declines and you believe the charge was our error, write to support@pulsemetric.live and we will do what we can, though our options are limited to your PULSE account rather than the payment.

4. Failed payments

If a renewal payment fails, we may retry it and email you to update your card. If payment cannot be collected, your subscription is canceled and access to PULSE ends.

5. How to request a refund

Email support@pulsemetric.live from the address on your account, with the approximate date of the charge. We aim to respond within a few business days.

6. Contact

United Distribution Group LLC
support@pulsemetric.live
2232 Dell Range Blvd, Suite 303 #1595, Cheyenne, WY 82009, United States