PULSE support

Ask PULSE

Instant answers on features, data and how the product works. Anything about your own account or billing goes straight to a human, since the assistant cannot see your records.

Contact us

Leave your question and a human will email you back. We usually reply within one business day.

Prefer email? Write to support@pulsemetric.live, same inbox, same humans. Please include your account email and, if it helps, your Whatnot @handle so we can look into it faster.

What is PULSE?

PULSE is a dashboard for Whatnot sellers built from its own hourly counts of the categories it tracks. It names the hour each tracked category's audience turns up, whether a tracked category is open or crowded right now, and who you're competing with, so you stop streaming into a dead room or a mobbed one.

What is the difference between Free and Pro?

Free is the market view, and it needs no account and no card. The live rankings carry the top 40 Whatnot categories ranked by live viewers, plus the live viewer total across every category PULSE tracks, counted across the rooms Whatnot's feeds list live in each category, counted about once an hour. Every category page carries that category's live viewers, its typical live-show audience, the hour it peaks and how crowded it is, once PULSE has counted that hour enough times to compare. So do every tracked seller's own public numbers: peak viewers, average audience while live, viewer-minutes, shows tracked and the single hour their rooms have been biggest. Pro is anything about you or about history: history and trends, which categories are picking up, the sellers you go live against and who is leading a category, how often you draw the bigger room, the weekday-by-hour audience grid as it fills in, your category's best window next to the hours you usually go live, email alerts when sellers you follow go live, watchlist, API access, and the busiest shows live inside a category, ranked by viewers.

How much does PULSE Pro cost?

PULSE Pro is $9.99 per month, or $99 per year, which saves two months. For first-time subscribers both plans start with a 14-day free trial that needs a card at checkout, and nothing is charged during those 14 days. Cancel anytime.

What does "best time to go live" mean?

Best-time-to-go-live reads viewer and show activity by hour and day to find the windows where a category's audience is largest relative to how many sellers are competing, so your show reaches a bigger room. Every category page names its best hour free, with no account and no card, once PULSE has counted every hour of the day enough times. Pro adds a weekday-by-hour grid of the audience as it fills in (the market's or a category's, in the dashboard and through the API; a weekday slot is named only once every weekday and hour has been read 3 times) and, in Plan, your category's best window next to the hours you usually go live, plus the history behind the numbers. The grid is built from everyone watching the category.

How does PULSE actually help me as a seller?

It tells you when to go live (your best time windows, in your local time), which category is open versus crowded right now, and who you're competing with, so you don't stream into a dead room or a mobbed one. Use both: Whatnot for your books, PULSE for the market you are selling into.

What is the Browse tab?

Browse is Whatnot's category tree, searchable and collapsible: the published categories PULSE can open plus the ones it has found live, from Pokemon Cards down to Labubu, Crystals or Postage Stamps. It opens instantly and pulls numbers only when you open a category. The live read on every category PULSE tracks, all 193 of them, is free to anyone, no account and no card. That means its live viewers, how many shows are live, the typical live-show audience, the best hour to go live and how crowded it is, once PULSE has counted that hour enough times to compare, which is exactly what the category's own page shows. Pro adds the busiest shows live in that category ranked by viewers, and the category's history and which way it is moving.

What is the Compare tab?

Compare stacks up to four categories or subniches next to each other, with live viewers, shows live now and, for each one, how crowded it is, once PULSE has counted that hour enough times to compare. That shows you where the audience is and which category is least crowded. Add categories from the Compare box, or with the "+ Compare" button in Browse. Those reads are the free layer and are on each category's own page with no account. The side-by-side board in the dashboard, each category's ranked live shows, and the history behind them are Pro.

Is the Free plan really free? Do I need a card for it?

The free pages need no account and no payment card: the live rankings (the top 40 categories by live viewers, and the live viewer total across every category PULSE tracks counted across the rooms Whatnot's feeds list live in each category), every category page with that category's live viewers, typical room size, best hour to go live and how crowded it is, once PULSE has counted that hour enough times to compare, and each tracked seller's own public numbers. A card is only required when you start the 14-day Pro trial, which adds history and trends, which categories are picking up, the sellers you go live against, how often you draw the bigger room, the weekday-by-hour audience grid as it fills in, email alerts when sellers you follow go live, watchlist, a category's ranked live shows, and API access.