PULSE support

Need a hand with PULSE? Billing, your account, a data question, the mobile app. Start here.

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Instant answers on features, data and how the product works. Anything about your own account or billing goes straight to a human — the assistant cannot see your records.

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Leave your question and a human will email you back. We usually reply within one business day.

Prefer email? Write to [email protected] — same inbox, same humans. Please include your account email and, if it helps, your Whatnot @handle so we can look into it faster.

Frequently asked questions

What is PULSE?

PULSE is a live market-intelligence dashboard for Whatnot sellers. It tells you when to go live, which category is open versus crowded right now, and who you're competing with, so you stop streaming into a dead room or a mobbed one.

What is the difference between Free and Pro?

Free is the market view, and it needs no account and no card. The live rankings carry the top 40 Whatnot categories ranked by live viewers, plus the live viewer total across every category, counted from the rooms we sample, swept about once an hour. Every category page carries that lane's live viewers, its typical live-show audience, the hour that lane peaks and how crowded it is. So do every tracked seller's own public numbers: peak viewers, average audience while live, viewer-minutes, shows tracked and the single hour their rooms have been biggest. Pro is anything about YOU or about HISTORY. History and trends, momentum, rival radar and who's leading a lane, win-rate, your best hours as a weekday-by-hour grid, alerts, watchlist and goals, the JSON API, and the busiest shows live inside a lane, ranked by viewers.

How much does PULSE Pro cost?

PULSE Pro is $19.99 per month and includes a 14-day free trial. Cancel anytime.

What does "best time to go live" mean?

Best-time-to-go-live reads viewer and show activity by hour and day to find the windows where a category's audience is largest relative to how many sellers are competing, so your show reaches a bigger room. Every category page names that lane's best hour free, with no account and no card. Pro adds YOUR best hours, the weekday-by-hour grid built from your own show history, plus the history behind the numbers and alerts when your lane breaks out.

How does PULSE actually help me as a seller?

It tells you when to go live (your best time windows, in your local time), which category is open versus crowded right now, and who you're competing with, so you don't stream into a dead room or a mobbed one.

What is the Browse tab?

Browse is the full Whatnot catalog as a searchable, collapsible tree: every category and subniche PULSE can reach, from Pokemon Cards down to Labubu, Crystals or Postage Stamps. It opens instantly and pulls numbers only when you open a lane. Every lane's live read is free to anyone, no account and no card. That means its live viewers, how many shows are live, the typical live-show audience, how crowded it is and the best hour to go live, which is exactly what the lane's own category page shows. Pro adds the busiest shows live in that lane ranked by viewers, and the lane's history and momentum.

What is the Compare tab?

Compare stacks up to four categories or subniches next to each other, with live viewers, shows live now and how crowded each lane is, so you can see where the audience is and which lane is least contested. Add lanes from the Compare box, or with the "+ Compare" button in Browse. Those lane reads are the free layer and are on each category's own page with no account. The side-by-side board in the dashboard, each lane's ranked live shows, and the history and momentum behind them are Pro.

Is the Free plan really free? Do I need a card for it?

The free pages need no account and no payment card: the live rankings (the top 40 categories by live viewers, and the live viewer total across every category counted from the rooms we sample), every category page with that lane's live viewers, typical room size, best hour to go live and how crowded it is, and each tracked seller's own public numbers. A card is only required when you start the 14-day Pro trial, which adds history and trends, momentum, rival radar, win-rate, your own best hours, alerts, watchlist and goals, a lane's ranked live shows, and the JSON API.